r4k AG, CH-8302 Kloten, Dorfstrasse 67 www.linguajet.de ISSUE: 9 April 2014
This notice of Terms Of Service, Issue dated 9 April 2014, is by and between r4k AG, CH 8302 Kloten, Dorfstrasse 67, hereafter R4K and the customer, hereafter the USER.
The Information We Collect
For purposes of browsing our website, it is not necessary that the identity of the USER be revealed, and we require no personal information about the USER. R4K is able to determine the USER´s IP address and will use it to repair or diagnose problems, to administer, to measure and to improve the content of R4K´s WEB-Site. Some parts of R4K´s WEB-Site, such as those intended for ordering of products, entering contests, filling out surveys or sending feedback, R4K may ask the USER to provide certain information. It is entirely optional whether or not the USER engages in these activities. If the USER elects to engage in these activities, R4K may ask the USER to provide personal information, such as first and last name, mailing address and other personal identifying information. When ordering products on R4K´s WEB-Site , the USER may be asked to provide a credit card number. Some of the data R4K asks you to provide is identified as mandatory. If the USER does not provide the mandatory data with respect to a particular activity, the USER will be unable to engage in that activity.
With theUSER´s permission, R4K may send e-mails about our store, new products and other updates or important information.
When the USER provides R4K with personal information in order to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, the USER implies his consent to R4K´s collecting and using the data for that specific reason only.
If R4K asks for the USER´s personal information for a secondary reason, such as marketing, R4K will either ask the USER directly for express consent, or provide the USER with the option of saying no.
If, after the USER opt-in, the USER changes his mind, he may at any time, withdraw his consent to contacting him, and the continued collection, use or disclosure of his USER information, by contacting R4K at firstname.lastname@example.org or mailing at: R4K, r4k AG, 8302 Kloten, Dorfstrasse 39.
R4K may disclose the USER´s personal information if R4K is required by law to do so or if the USER violates our Terms of Service.
R4K´s store is hosted on Shopify Inc. Shopify provides R4K with the online e-commerce platform that allows R4K to sell its products and services to the USER.
The USER´s data is stored through Shopify’s data storage, databases and the general Shopify application. We then store the USER´s data on a secure server behind a firewall.
In general, the third-party providers used by R4K will only collect, use and disclose the USER´s information to the extent necessary to allow them to perform the services they provide to R4K.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information R4K is required to provide to them for the USER´s purchase-related transactions.
For these providers, we recommend that USERs read their privacy policies so that USERs can understand the manner in which personal USER information may be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either the USER or R4K. So if the USER elects to proceed with a transaction that involves the services of a third-party service provider, then the USER´s information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if the USER is located in Canada and the USER´s transaction is processed by a payment gateway located in the United States, then the USER´s personal information required for the completion of that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When the USER clicks on links on R4K´s store, he may be directed away from R4K´s WEB-Site . R4K is not responsible for the privacy practices of other sites and encourages the USER to read their privacy statements.
To protect the USER´s personal information, R4K takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If the USER provides R4K with his credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Shopify Inc. follows all PCI-DSS requirements and implements additional generally accepted industry standards.
Here is a list of cookies that R4K uses. R4K has listed them here so that the USER can choose whether to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about the USER´s session (referrer, landing page, etc).
_shopify_visit, no data held, persistent for 30 minutes from the last visit, used by R4K´s website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, stores information about the contents of the USER´s cart.
_secure_session_id, unique token, sessional.
storefront_digest, unique token, indefinite if the shop has a password, this is used to determine whether the current visitor has access.
By using this site, the USER confirms that the USER has at least reached the age of majority in the state or province of residence, or that the USER is the age of majority in the state or province of residence and that the USER has given R4K his consent to allow any of his minor dependents to use this site.
If R4K´s store is acquired by or merged with another company, your information may be transferred to the new owners so that R4K may continue to sell products to the USER.
If the USER would like to: access, correct, amend or delete any personal information R4K has about the USER, or register a complaint, or simply to obtain more information, contact R4K´s Privacy Compliance Officer at email@example.com or by mail at: R4K AG, 8302 Kloten, Dorfstrasse 39.
All the contents such as materials, illustrations, photographs, including video clips, product images, designs, artwork, logos and trademarks published on this website, are the property of R4K and/or its subsidiaries and are internationally protected.
Use of this content requires written authorization. Ask via e-mail at the address below.
If the USER has a technical problem
Software downloads can be limited in time and quantity. Product descriptions refer explicitly to such limitations. The period of a temporary download begins right after an order’s status becomes "paid". After the deadline or after reaching the maximum amount of downloads the service will be blocked. Quantitative and temporal boundaries of a product may change. Limitations of completed purchases remain unaffected.
Serial number(s) are sent to the USER via the email address provided during processing of the order
Invoices are only available in PDF format and will be sent via email. On request, the USER can obtain invoices in paper form. A charge of 5 (five) USD applies per invoice in paper form.
The advertised prices, stated within the offers of the R4K WEB-Site , are inclusive of VAT at the rate of 8% of Switzerland. In case of Software downloads there are no additional charges.
The USER agrees to indemnify R4K against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of the USER´s use of this site, and/or the software R4K supplies.
R4K provides services on the basis of a monthly subscription. In that case, payment is billed in advance of service, monthly, quarterly or annually, according to the prices offered on the R4K WEB-Site . Subscription fees, including subscriber levels and prices, are subject to change at any time.
Generic Refund Policy:
R4K´s refund policy is 30 days. If 30 days have gone by since the USER´s purchase, R4K can unfortunately not offer any refund or exchange.
To be eligible for a return of Software delivered in a box, the item must be unused and in the same condition as when the USER received it. It must also be in the original packaging without a broken seal.
Several types of goods are exempt from returns. Newspapers, magazines or gift cards cannot be returned. To complete the USER´s return, R4K requires a receipt or proof of purchase.
Please do not send USER purchases back to the manufacturer.
There are certain situations where only partial refunds are granted: Book with obvious signs of use or CDs, DVDs, VHS tape, software, video games, cassette tapes or vinyl records that have been opened. Also included are any items not in their original condition, or damaged or missing parts for reasons not due to R4K´s error. The same applies to items that are returned more than 30 days after delivery.
Refunds (if applicable) - once the USER´s return has been received and inspected, R4K will send the USER an email to notify him about receipt of the returned item. R4K will also notify the USER of the approval or rejection of the refund. Then the USER´s refund will be processed within a certain amount of days. Only regular priced items may be refunded - unfortunately sale items cannot be refunded.
Exchanges (if applicable),
The USER will be responsible for paying the shipping costs for returning the USER item. Shipping costs are non-refundable. If the USER receives a refund, the cost of return shipping will be deducted from the USER´s refund.
Limitation of Liability
The USER agrees that to the extent legally permitted under the applicable law, R4K shall not be responsible for any loss or damage to the USER by failure of the Software or as a result of it. In no event will R4K be liable for any special, consequential, exemplary, incidental or indirect damages in connection with the use of the Software or in connection with any other claim arising from this agreement, even if R4K has been advised of the possibility of such damages. The aggregate liability of R4K is limited to the amounts paid by the USER.
International use - Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Switzerland and you hereby submit to the exclusive jurisdiction of the courts of Zurich, Switzerland.
The laws of Switzerland and other countries, which prohibit the export or re-export of content, products, services and technology to certain countries and persons apply to R4K. You agree to comply with these laws and regulations at your own expense. You assume sole responsibility for any unauthorized exportation. The R4K-Websites and Software can potentially be accessed from countries all around the world and may contain references to services and products that are not available in all of these countries. The USER understands the potential cross-border nature of communications, and acknowledges that using the R4K-Websites or Software may result in international transmission of data. If you access the R4K-Websites from a location outside of Switzerland, then you are responsible for compliance with all local laws.
These terms make up the entire agreement between the USER and R4K regarding the USER’s use of the Software. R4K may assign this contract, in whole or in part, at any time, with or without notice to the USER. The USER may not assign this contract, or any part of it, to any other person. The USER agrees that the laws of the canton of Zurich, Switzerland govern these terms and any claim or dispute that the USER may have against R4K. The USER further agrees that any disputes or claims that the USER may have against R4K will be resolved by a court located in the city of Zurich, Switzerland, and the USER agrees and submits to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. If for any reason a court finds that any provision or portion of these terms is unenforceable, the remainder of these terms will remain in force and effect.